About us

At Coconnect, we’re all about keeping the internet safe and secure for young learners. Based in Hampshire, we’re an award-winning internet service provider (ISP) that delivers bespoke broadband, safeguarding, and security solutions to schools and trusts across the UK. Since 2018, we’ve grown rapidly and are now proud to support over 450 schools and trusts. We’re committed to providing the very best service and ensuring our young people can learn and explore the internet in a safe, secure environment.

As we continue to grow, we are excited to offer an opportunity for a Sales Support Executive to join our passionate and energetic team. This is a great role for someone who thrives on building strong relationships with customers, as the successful candidate will work closely with our internal teams to ensure the end-to-end management of customer renewals, sales, and tenders.

About the role

In this role, you will be responsible for managing the entire customer renewals process. You’ll proactively reach out to customers well in advance of contract end dates to discuss renewal options, address any concerns, and arrange technical meetings with the team, if necessary. Attention to detail will be key as you produce accurate and timely renewal quotes and ensure that all relevant information is collated for customer approval. You will oversee the processing of renewal contracts, maintaining strong customer relationships and high renewal rates.

Alongside renewals, you will be involved in responding to customer queries, providing accurate quotes for new customer leads, and supporting the processing of accepted quotes into contracts. You will also assist with tender completions, managing responses for approval and submission. 

Building and maintaining strong customer relationships will be at the core of your role, ensuring they are always informed of the best solutions. You will engage with customers to identify potential opportunities for upselling and cross-selling, while participating in quarterly customer engagement to monitor relationships and discuss additional services that may be of interest.

What we need from you

We’re looking for someone with strong communication (both written and verbal), good admin skills and heaps of proactiveness.

Whilst managing renewals is a big part of the role, you will also enjoy reaching out to customers to offer new or additional services and supporting the sign-up process for these, so you’ll need confidence to take on ‘warm’ sales.

You’ll need to stay organised and have strong attention to detail with everything you do, ensuring timely processing of all renewal-related tasks, sales quotes, and tender submissions.

Strong problem-solving skills are essential, with the ability to think ahead and find solutions, sometimes under pressure. Any previous experience with CRM systems will help you maintain accurate records and provide valuable insights into our performance through regular reporting.

All of the above will be underpinned by good computer skills, being able to use software to build quotes and be proficient in using the full Microsoft suite, including outlook, word and excel.

You’ll not only great with customers but a real team player who enjoys collaborative working. You’ll also be someone who thrives on making a big impact in a small team, to ensure continued business growth, whilst helping us keep more young people safe online.

What working at Coconnect means for you

There are heaps of perks when working for us! We embrace a non-corporate culture and believe that when you can be your authentic self, you enjoy your work more and take greater pride in what you do.

We’re all about your wellbeing and regularly organise company events and charity dos. We also care about the environment and our Coconnect HQ is net positive (meaning we put more energy back into the grid than we use – which we are super proud of!)

We are a stones throw from the historical Porchester Castle, great for lunchtime walks. We also have good transport links to the office for when you come in, free staff parking and a lockable bike shed for if you drive or ride. Plus you'll get:

• 25 days holiday plus bank holidays (with the chance to buy additional days)
• Health plan scheme
• Upskilling apprenticeship training
• Cycle to work
• Employee Assistance Programme
• Staff discounts
• Social and wellbeing events
• Hybrid working (3 days in the office and 2 WFH, after 1 initial month training period)
• A great breakout room
• Kitchen and shower facilities
  
  

A bit about the team

The Coconnect team is a mix of passionate individuals, dedicated to delivering excellent customer service to a range of education customers. Our small, close-knit team thrives in a hybrid working environment, spending three days in the office together and two days working from home. They are excited to welcome a new team member who will help them continue to support our customers in the best possible way.

• Please view the Sales Support Executive JD and PS 2025 document (opens in a pop up)